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Products

Our hand-held Billing Machines are designed especially for cable service collection agents keeping their core requirements and comfort in mind. It is a spot billing system which comprises three units:

  • A handheld spot billing machine
  • Cloud server which is accessible via GPRS built into the billing machine
  • A three-pronged mobile application

The Spot Billing Machine is a lightweight unit, which is small and compact enough to be held in the hand. It consists of a bright LCD screen and three to four rows of functional and alphanumeric keys that are used to call up details about each customer. The machine also incorporates a printing facility using which relevant information can be printed on a roll of paper. The paper can then be torn off and handed over to the customer for further use.

The Cloud Server stores personal and cable service details of each customer. The collection agent can access these details via GPRS by using his or her unique login credentials. The GPRS synchronises customer data from the cloud server so that the operator has access to live data even the signal is not available. All information stored in our cloud servers is treated as sensitive. Hence, we use stringent protocols and high-end encryption software to protect and secure this data. Moreover, since there is no internet involved, all our data is intrinsically safe from hackers, phishers, viruses and malware.

The Mobile Application comes with three unique user interfaces. A single app can be used by the cable owner, the collection agent, as well as the customer. The only difference lies in the nature of facilities available to the user inside the application, which is decided by the login credentials. For example both the agent and the customer would be able to access the latest cable bill or pending amounts. However, only the agent would be able to see the latest or pending bills of more than one customer. All users can also use the app to monitor, track and resolve customer complaints in real-time.

How it Works

The collection agent enters the customer number into his handheld Billing Machine. The machine immediately connects to the cloud server and retrieves all relevant information about the customer and stores it in real-time memory. The agent then accesses the desired information by pressing the appropriate button or button combinations. He can then update or modify this information and upload it back to the cloud. The customer immediately receives an SMS regarding the modifications.

How it Works

Our unique Billing Machine System helps agents and cable operators access and manage vast amounts of information with ease. With this system, the agent/operator can:

Software Features

Our unique Billing Machine System helps agents and cable operators access and manage vast amounts of information with ease. With this system, the agent/operator can:

  1. Create a database of an unlimited number of customers.
  2. Create multiple packages such as for Cable TV, Internet Services, etc.
  3. Generate instant bills and configure automated SMS alerts to customers with payment details.
  4. Carry out customised search operations based on geographical area, type of service or package, pending payments, special offers, etc.
  5. Register, generate and maintain customer complaint reports till satisfactory closure
  6. Prepare a variety of reports such as customer dues, defaulted payments, etc.
  7. Schedule SMS alerts regarding payments due, new package offers, birthday and anniversary greetings, etc.
  8. Send SMSes to the cable operator and owner regarding daily collections, new subscribers and so on.
  9. Execute date-wise and package-wise customer payment details and export the data to Microsoft Excel.

Benefits

Apart from the range of facilities it offers, our Billing Machine System comes with several benefits as well. This generous mix of features and benefits makes it the most optimum solution to resolve your day to day billing, payment, and customer management needs, all on the same platform.

  1. Automated System: The Billing Machine System is completely automated. It requires no extraneous manpower to handle the multitude of billing activities. A single technological tool is sufficient to handle and track large amounts of data across days, weeks, months, and even several years.
  2. Easy Tracking Facilities: The system makes it possible to track agents and customers across any geographical locations. Since all information is cloud based, physical proximity to the customer or a particular geographic area is not mandatory to get access to vital data.
  3. Prevention of Agent Malpractices: One of the best benefits of our Billing Machine System is that it prevents agent malpractices. Since each bill is automatically generated using secure cloud data, it leaves no room for agents to forward extra charges to the customer. At the same time, the cable service owner can also keep track of collected payments through the app. The system incorporates the latest taxes, special offers or discounts availed by the customer, changes in billing cycle, etc. to generate the most accurate bill possible.
  4. Online Payment Gateway: Customers can avail the convenient facility of paying their cable TV or cable internet bills online from the comfort of their homes thanks to the online payment gateway of the cable company. There is no need for cash handling as the amount gets deposited directly into the cable service owner’s bank account. This makes accounting and payment collection safe, secure and hassle-free.

Product Highlights:

Our Billing Machine System comes with very unique aspects, which make it stand out from that of our competitors.

  • No complicated hardware connections or internet settings required
  • A simple device with convenient installation procedure
  • Does not require the internet to function
  • Cannot be corrupted by virus